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General Terms and Conditions of Sale
1. These General Terms and Conditions shall apply to all sales by SULÉKÓ sarl of its products through its website: http://www.suleko.com. By clicking on the icon « Pay », the purchaser irrevocably confirms its purchase order and agrees to these Terms and Conditions. SULÉKÓ shall have the right to amend the present Terms and Conditions at any time; however, the Terms and Conditions that shall apply to an order shall be those in effect at the time that the order is placed.
2. The online sale prices set out in the SULÉKÓ website are in euros and shall be those in effect at the time that the order is placed. The prices can be changed at any time by SULÉKÓ. The prices do not include the shipping costs which are to be billed to and due by the purchaser at the time that the order is placed depending on the method of delivery selected by the purchaser; the delivery costs for each method of delivery shall be those in effect at the time that the order is placed and shall be as specified under the heading « Shipping ». The prices also specify the added value tax in effect on the date that the order is made which shall be payable by the purchaser as provided by Law; any change in the VAT rate shall automatically be applied to the purchaser.
3. SULÉKÓ shall have the right to cancel any order and/or delivery in the event of full or partial non-payment of the sums due by the purchaser as a result of its order.
4. An email shall be sent to the purchaser at the time that the order is registered by SULÉKÓ as well as when the delivery has been arranged. SULÉKÓ shall then collect full payment of the sums due by the purchaser as a result of the order in question.
5. The purchaser warrants to SULÉKÓ that, at the time that the order is placed, it has received all approvals that may be required to make the payments due to SULÉKÓ.
6. All unpaid sums due by the purchaser to SULÉKÓ shall be automatically subject to penalties at a rate equal to the statutory rate.
7. Should the purchaser note damages on the delivery package (damaged package, opened box …) at the time of delivery by the shipping/delivery service or at the time of remittance by SULÉKÓ itself, the purchaser must not open the package or take the box of the product out of the delivery package ; the purchaser must make all reserves in writing to the shipping/delivery service, refuse the package and promptly inform SULÉKÓ by email addressed to SULÉKÓ’s offices. Non-compliance with these terms shall barr the purchaser from making any claims against the shipping/delivery service and against SULÉKÓ. If these conditions are complied with, then SULÉKÓ shall advise the purchaser of the terms and conditions that shall apply to the replacement of the package.
8. Any defect on the box of the product or the product itself noted by the purchaser at the time that the delivery package is opened by the purchaser must be notified by e-mail to SULÉKÓ’s address within 24 hours from the time of delivery by the shipping/delivery service or of the remittance by SULÉKÓ. SULÉKÓ shall immediately contact the purchaser to obtain all information regarding the situation and shall then inform the purchaser – if the notice conditions have been complied with – of the terms that shall apply to the replacement of the product in question.
9. The purchaser shall have the right to cancel its order during a period of fourteen business days from the day of delivery or remittance, as provided by the French Consumption Code. The costs of the return of the product in question to SULÉKÓ shall be paid by the purchaser. Should a purchaser exercise such cancellation right, the purchaser must then return the product in question to the registered offices of SULÉKÓ in the original and unopened delivery packaging and product box by registered mail with acknowledgment of receipt fully paid; the risks regarding any return shall be borne exclusively by the purchaser who is to take all insurance that he deems appropriate in that regard. The product so returned must not have been used and the delivery package, the box of the product and the product contained therein must not show any trace of opening, manipulation, any spots, scratches or other marks which could make them, in full or in part, improper for the marketing or sale in their original box. If these conditions are all met, then SULÉKÓ shall repay by check to the purchaser the price paid to SULÉKÓ on account of the order which has been cancelled in accordance with this paragraph.
10. SULÉKÓ shall retain full title to the products sold until full payment by the purchaser of the price, costs and taxes due by the purchaser.
11. The SULÉKÓ products, at the time of delivery, shall meet the specifications set out on their original box. SULÉKÓ gives no warranties whatsoever that its products shall meet the specific needs of the purchaser or that they can be used for the purpose intended by the purchaser. SULÉKÓ shall not be responsible for any damage suffered by the purchaser or by any third party as a result of a non conforming use of the products. The purchaser acknowledges that each refillable ornament bottle of SULÉKÓ is unique and that variances may occur between each bottle of a given product line, in particular in the colours of each ornament bottle of Djélem.
12. Before placing an order, the purchaser shall insure that all local import or other statutory conditions applicable to the purchase of SULÉKÓ products are complied with.
13. SULÉKÓ shall make its best efforts to protect the personal information of its customer; however, the purchaser must also maintain the safety of its transactions on line and shall not communicate to a third party its ID number, its log-in or its access passwords or any other confidential codes.
14. The present General Terms and Conditions of Sale shall be governed by French law irrespective of the location from where the order is placed or the place of residence of the purchaser. All disputes regarding the existence or the interpretation of these Conditions shall be subject to the exclusive jurisdiction of the Tribunal de Commerce of Paris (France), even if it involves a plurality of defendants.